Details

Please read the Frequently Asked Questions (FAQ) section and the links on this page. If your question is not answered in the FAQ or you have other comments, concerns, or feedback please feel free to get in touch with us.

Email: info@nikiani.com
Phone: 800-505-0648 (Monday-Friday 10AM-4PM Eastern Standard Time)
Fax: 866-212-5109

PAYMENT METHODS
Buggygear accepts Visa, MasterCard, American Express and payments made through PayPal. We do not accept money orders, cashier’s checks, personal or company checks at this time. Orders by phone can be made by calling Customer Service at 800-505-0648 (Monday-Friday 10AM-4PM Eastern Standard Time). A $4.99 processing fee will be assessed on all phone orders.

SALES TAX
The Buggygear shipping center is located in Florida. All orders delivered to a Florida address will be charged a general 7% sales tax plus any discretionary sales tax assessed by county zip code.

BILLING TERMS & CONDITIONS
Customers do not have to create an account to order. A Pay Pal account is not required to pay with your credit card, debit card, check or money order. All credit card and debit card payments are processed through Pay Pal's secured site. Please read our Privacy Policy for more information on our website security. We verify all the billing information provided by the customer. Please enter all information correctly; otherwise, your order will be delayed for further verification. You credit card will not be charged until your order is ready to be shipped. We reserve the right to cancel any order that cannot be verified by the merchant bank. Please make sure you have available funds in your account. This fee will be applied once UPS has placed your shipment on hold and notifies us of the additional charge. Your package will be released once the charge clears..

SHIPPING & HANDLING
We charge low flat rates through USPS Priority Mail and UPS for shipping to all 50 states. International shipping including US territories, P.O. boxes and Military APO or FPO addresses is not available at this time. If we currently do not offer shipping to you, please view our retailer list as they may be able to service your address. Free shipping is available on all orders of two or more Buggygear if the shipping address is within the 48 contiguous United States for a limited time only. Qualifying orders will ship UPS Ground. If an item is damaged during shipping, please notify us immediately at info@nikiani.com or at 800-505-0648. Further detailed shipping information can be found here.

RETURN/EXCHANGE POLICY
Requests for returns of item(s) purchased from buggygear.com must be received within 14 days of delivery for an exchange or a full refund of the price of the item (less original S&H fee or less a flat fee of $7.95 if your order qualified for free shipping) and must include the original packing slip. Returns or exchanges will ONLY be accepted on unused, unopened and complete items in their original packaging. If you are returning an item, please note that return shipping charges are paid by the customer. If you are exchanging an item, please note that shipping charges to Buggygear as well as return shipping is paid by the customer. Buggygear will pay any return shipping cost if the return is a result of our error. Items purchased through a retailer must be returned or exchanged through that specific retailer, observing their particular return/exchange policy. If you received your item(s) from Buggygear as a gift from a friend or relative who placed the order through buggygear.com, please have the gift giver contact us to arrange the appropriate return or exchange. Returns require a Return Authorization (RA) number. Submit your request to receive your RA number by filling out and sending back the return/exchange form by clicking here (Note: You must have Adobe Acrobat Reader installed on your computer to view and print this file. If you don not, it can be downloaded for free at: http://www.adobe.com/products/acrobat/readstep2.html. Send the return/exchange form by fax 888.852.7364 or email at info@nikiani.com. We will review your request within 1-2 business days and email you a RA number with detailed instructions on returning the product if approved. The RA number will only be valid for 7 days. Additional RA numbers will not be created if this time-frame lapses. Please mark this RA# on the outside of your return package and mail the package with delivery confirmation within this 7 day period. Please be aware that your return will not be processed if you direct your return package to Buggygear's warehouse without a valid RA number marked on the return package. The return center is only given notification of RA numbers and no names or order numbers will be given to them.

PRIVACY
We understand the sensitivity of your personal information and Buggygear will not share or sell your personal information with other parties. When you order with us, we ask for your personal email address so we can communicate with you about your order, send you an order confirmation, and occasionally tell you about exciting Buggygear news. You may opt-out if you no longer wish to receive communications from us. All other personal information is used for order processing purposes and is kept private and secure